Cancellation Policy
CANCELLATION OVERVIEW
We understand that sometimes plans change. If you wish to cancel your order, you may do so according to the conditions below.
ORDER CANCELLATION TIMEFRAME
Orders can only be cancelled within a short period after placement. Once an order has been processed or shipped, it can no longer be cancelled.
We recommend contacting us as soon as possible if you need to cancel your order.
HOW TO REQUEST A CANCELLATION
To request a cancellation, please contact our support team with your order details. If your order has not yet been processed, we will cancel it and confirm the cancellation via email.
If the order has already been processed or shipped, cancellation will no longer be possible. In that case, you may need to follow our return policy after receiving the item.
REFUNDS FOR CANCELLED ORDERS
If your cancellation is approved before processing, a full refund will be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider.
NON-CANCELLABLE ORDERS
Orders that have already been packed, shipped, or delivered cannot be cancelled. In such cases, you may request a return or refund according to our Return & Refund Policy.
MODIFICATIONS TO ORDERS
If you need to change your order details such as address or product selection, please contact us immediately. We will try to assist before the order is processed.
CONTACT US
For cancellation requests or assistance, please contact our support team.
Email help.simplesunglasses@gmail.com
Phone +1 (516) 754-8642