Order Issues
ORDER ISSUE SUPPORT
We are committed to ensuring every order is processed smoothly and delivered correctly. If you experience any issue with your order, our support team is here to help you resolve it as quickly as possible.
COMMON ORDER ISSUES
Order issues may include incorrect items, missing items, damaged products, delayed delivery, or issues with order confirmation. If you face any of these problems, please contact us immediately.
INCORRECT OR WRONG ITEM
If you receive an item that is different from what you ordered, please notify us with your order details and clear photos of the product. We will review your case and provide a suitable solution such as replacement or refund.
MISSING ITEMS
If your order is missing any items, please contact us as soon as possible. We will verify your order and ensure the missing product is delivered or compensated accordingly.
DAMAGED ITEMS
If your product arrives damaged, please take clear photos of the item and packaging and send them to our support team. We will review the issue and arrange a replacement or refund if eligible.
ORDER NOT RECEIVED
If your order has not arrived within the expected delivery time, please check your tracking information first. If there is still an issue, contact us so we can investigate with the courier service.
HOW TO REPORT AN ISSUE
To resolve any order issue quickly, please provide your order number, details of the problem, and any supporting images when contacting us.
CONTACT US
For any order-related issues, reach out to our support team.
Email help.simplesunglasses@gmail.com
Phone +1 (516) 754-8642