Exchange Policy
EXCHANGE OVERVIEW
We want you to love your sunglasses. If you receive a product that is not the right fit, defective, or incorrect, you may request an exchange based on the policy below.
ELIGIBILITY FOR EXCHANGE
To be eligible for an exchange, the item must be unused, unworn, and returned in its original packaging. Products that show signs of wear, damage, or missing packaging may not be accepted for exchange.
Exchange requests must be made within the allowed time period after receiving your order.
EXCHANGE PROCESS
Once we receive your returned item, we will inspect it to ensure it meets our exchange conditions. After approval, we will send you a replacement item of the same or similar value depending on availability.
If the requested item is not available, we may offer an alternative or store credit.
DEFECTIVE OR WRONG ITEMS
If you receive a defective, damaged, or incorrect product, please contact us immediately. We will prioritize your request and arrange a replacement as quickly as possible.
Proof such as photos may be required to process your claim.
SHIPPING FOR EXCHANGES
In cases where the exchange is due to a mistake on our part, we will cover the shipping cost. If the exchange is due to personal preference (such as style or size), the customer may be responsible for return shipping costs.
PROCESSING TIME
Once your exchange is approved, processing and delivery times may vary depending on your location and product availability. We always aim to complete exchanges as quickly as possible.
CONTACT US
If you need help with an exchange, please contact our support team with your order details.
Email help.simplesunglasses@gmail.com
Phone +1 (516) 754-8642