Warranty Information
WARRANTY OVERVIEW
We stand behind the quality of our sunglasses and aim to deliver products that meet high standards of durability and performance. Our warranty is designed to protect you against manufacturing defects.
WHAT IS COVERED
Our warranty covers manufacturing defects such as issues with frame construction, lens defects, or faults that occur under normal use conditions. If your product has a confirmed manufacturing defect, we will review it for a possible replacement or solution.
WHAT IS NOT COVERED
This warranty does not cover damage caused by misuse, accidents, improper handling, scratches from regular use, or wear and tear over time. Any damage caused by unauthorized repairs or modifications is also not covered.
WARRANTY CLAIM PROCESS
To submit a warranty claim, please contact our support team with your order number, a description of the issue, and clear photos of the defect. Our team will review your request and guide you through the next steps.
RESOLUTION OPTIONS
If your claim is approved, we may offer a replacement product or another suitable solution depending on availability and the nature of the issue. Each claim is reviewed individually to ensure fair resolution.
PROCESSING TIME
Warranty claim reviews are handled as quickly as possible. Processing times may vary depending on the complexity of the issue and product availability.
CONTACT US
For warranty-related questions or claims, please contact our support team.
Email help.simplesunglasses@gmail.com
Phone +1 (516) 754-8642