Return & Refund Policy
RETURN OVERVIEW
We want you to be fully satisfied with your purchase. If you are not happy with your sunglasses, you may request a return or refund according to the terms outlined below.
RETURN ELIGIBILITY
To be eligible for a return, the item must be unused, unworn, and in its original packaging. Products that are damaged due to use, improper handling, or missing packaging may not be eligible for return.
Returns must be requested within the specified return period after receiving your order.
REFUND PROCESS
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Please note that processing times may vary depending on your bank or payment provider.
NON-REFUNDABLE ITEMS
Certain items may not be eligible for refund, including products that are used, damaged after delivery, or not in their original condition. Any item not in its original packaging may also be rejected.
EXCHANGE POLICY
If you receive a defective or incorrect item, we will offer a replacement or exchange. Please contact us immediately with order details and proof of issue so we can assist you quickly.
RETURN SHIPPING
Customers may be responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving a damaged or incorrect product.
LATE OR MISSING REFUNDS
If you haven’t received your refund, first check your bank account. Then contact your credit card company or bank, as processing times may vary. If you still need help, contact us directly.
CONTACT US
For any questions regarding returns or refunds, please reach out to our support team.
Email help.simplesunglasses@gmail.com
Phone +1 (516) 754-8642