Report a Problem
WE’RE HERE TO HELP
If you are facing any issue with your order, product, payment, or website experience, you can report it here. Our support team will review your request and assist you as quickly as possible.
WHEN TO REPORT A PROBLEM
You should report a problem if you experience issues such as incorrect orders, missing items, damaged products, delayed delivery, payment errors, or any other unexpected issue with your purchase or account.
HOW TO REPORT AN ISSUE
To help us resolve your issue faster, please provide your order number, a clear description of the problem, and any relevant photos or screenshots if applicable.
The more details you provide, the quicker we can assist you.
RESPONSE TIME
Our support team reviews all reports as quickly as possible. You will receive a response after your issue has been checked and investigated. We always aim to resolve problems in a fair and timely manner.
RESOLUTION OPTIONS
Depending on the issue, we may offer a replacement, refund, store credit, or further assistance to ensure your satisfaction. Each case is reviewed individually to provide the best solution.
IMPORTANT NOTES
Please ensure all information provided is accurate and complete. Incomplete details may delay the resolution process.
We are committed to providing a smooth and reliable shopping experience for all customers.
CONTACT US
If you need help reporting a problem, contact our support team anytime.
Email help.simplesunglasses@gmail.com
Phone +1 (516) 754-8642