FAQs
Find quick answers to the most common questions about our products, orders, shipping, and policies.
ORDERS
How do I place an order
Simply browse our collection, select your favorite sunglasses, and proceed to checkout. Follow the steps to complete your purchase securely.
Can I cancel or change my order
Orders can only be changed or canceled within a short time after placing them. Please contact us immediately if you need any changes.
How can I track my order
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
SHIPPING
How long does delivery take
Delivery times vary depending on your location. Most orders arrive within the estimated timeframe provided at checkout.
Do you offer international shipping
Yes, we ship to multiple countries. Shipping availability and times may vary based on location.
Why is my order delayed
Delays may happen due to high demand, holidays, or courier issues. We always try our best to deliver on time.
PAYMENTS
What payment methods do you accept
We accept secure payment methods including major credit and debit cards and trusted online payment systems.
Is my payment information safe
Yes, all transactions are processed through secure and encrypted payment gateways to protect your information.
RETURNS & REFUNDS
Can I return my product
Yes, returns are accepted based on our return policy. The item must be unused and in its original condition.
How long does a refund take
Refunds are processed after inspection and usually take a few business days to appear in your account.
PRODUCTS
Do your sunglasses have UV protection
Yes, our sunglasses are designed to provide UV protection to help protect your eyes from harmful rays.
Are the products high quality
We focus on delivering stylish, durable, and high-quality sunglasses suitable for everyday use.
CONTACT
How can I contact support
If you have any questions, you can reach out to us anytime.
Email help.simplesunglasses@gmail.com
Phone +1 (516) 754-8642